Delivery Policy
Effective Date: 17 July 2026
Company Name: PRIME TEMPLATES LTD
Company Number: +4416928917
Registered Office Address:
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Website: https://primetemplatesltd.com/
Contact Email: support@primestemplates.com
1. Digital Delivery
All products sold by PRIME TEMPLATES LTDare digital products. No physical goods are shipped.
Delivery is instant and automated upon successful payment. Customers receive immediate access to their purchased digital files via download or account access.
2. Delivery Method
- Digital products are delivered electronically through:
- Direct download links, or
- Secure customer account access
- Access details are provided immediately after checkout and/or via confirmation email.
3. Delivery Timeframe
- Standard delivery time: Instant (within minutes of successful payment)
- In rare cases of technical delay, delivery will be completed as soon as the issue is resolved.
4. Failed or Incomplete Delivery
If a customer experiences any issues accessing or downloading their digital product, they must contact us at support@primestemplates.com.
Our support team will:
- Verify the purchase
- Restore access or re-send download links promptly
No additional charges apply for re-delivery caused by technical issues on our side.
5. Customer Responsibility
Customers are responsible for:
- Ensuring their device, software, and internet connection are compatible with the digital products
- Providing a valid email address during checkout
6. No Physical Shipping
PRIME TEMPLATES LTD does not ship physical items. Any delivery expectations related to physical goods do not apply.
7. Contact Information
For any delivery-related questions or issues, please contact:
📧 Email: support@primestemplates.com
🌐 Website: https://primetemplatesltd.com/